To make a purchase:
Choose your derailleur hanger carefully. The photograph is probably the most reliable method. Also take into consideration the models said to use a particular hanger. Sometimes customers do not remember the year of manufacture of their bike, or even which model they have. Also, some bicycle models used two different derailleur hangers within one year's production.

SoÉplease rely on the photo as the best means to identify which hanger you should order.

Also, at checkout please be certain whether to purchase either one derailleur hanger at regular price or two derailleur hangers at the discounted price. The discounted price is for two of the exact same derailleur hangers, not two different hangers. We do this because we strongly believe in always having a spare. Ordering a second one now "while you're at it" will:

1. Save you some cash,
2. Save you shipping costs,
3. You won't have to wait for one to ship the next time you bend or break a hanger, and
4. If you ever sell your bike - having an extra derailleur hanger will make your bike more appealing to a buyer than somebody else's bike.

We will help you select the right derailleur hanger

We will send you an email confirming that the order has been shipped so be sure to enter a valid email during the ordering process.

All communication with us should be by email to info@derailleurhanger.com. You may certainly telephone us at 303-991-6179 but to help us keep better track of your requests, an email is a better plan.

If you want us to provide our opinion about which is the correct derailleur hanger for you to purchase, email us some digital photos of your bent or broken derailleur hanger to info@derailleurhanger.com.

Photo Tips
Here are some photo tips that help us help you:

1. Remove the rear wheel from the bike
2. Photograph the rear dropout of the bike (where the derailleur hanger is affixed) with or without the hanger still affixed to it
3. Photograph the hanger from both sides so we can see features of the hanger
4. Remove the derailleur from the bent or broken derailleur hanger so we can see the hanger in pretty much its' original shape
5. If the derailleur hanger is broken, remove the top part from the frame and the bottom part from the derailleur and place it on a flat surface as if you were trying to reassemble it - then photograph it.

The above will aid us in comparing the bent or broken hanger to one in original form.

Shipping:

• All US orders are shipped using US Postal Service Priority Mail
• All international orders (ie, orders outside the US) are shipped using US Postal Service First Class International Mail
• Shipping charges are $5.00 for all orders
• If you require overnight delivery (US only), please indicate such in the COMMENT field in your order. For US overnight deliveries, there will be an additional charge depending on location and speed of delivery required (approximately $20 to $40 USD depending on whether PM or AM delivery is required, weekend delivery, etc). There is a $5 USD handling charge for all expedited orders (we convert your original shipping charge to a handling charge).

Returns/Exchanges:
Exchange only under the following conditions:

Send returns to:
Derailleurhanger.com
P.O. Box 270623
Louisville CO 80027

We might request more information from you, and perhaps digital photos as well, to help select the correct hanger.

In any case, after making a revised selection, we will send the correct hanger to you via USPS First Class mail or Priority Mail at our expense.

If we determine that we don't have the derailleur hanger you need, you will be refunded immediately for the hanger including the shipping charges.

If the error was our fault (eg, we sent you the wrong derailleur hanger), we will send you the correct hanger via the same shipping method you chose originally at our expense.

Refunds:
We have a 100% money back satisfaction guarantee policy. All you have to do to receive a refund is to call or email and get a Return Authorization and send 'em back. When we receive the returned hanger(s), we will credit your purchase price in full.

Not in Stock:
If we cannot fulfill the order we will contact you via email and ask you if you would like to:

1. Refund the sale immediately
2. Keep your purchase information, and complete the purchase when we receive the hanger (by a time that you specify)
3. Special order the part for you.

A special order is a request for us to acquire a derailleur hanger or part that we do not ordinarily stock. There are no refunds for special orders under any conditions.

Warranties:
Derailleurhanger.com and its employees make no claim of suitability or durability for any products sold by us. By purchasing from derailleurhanger.com you agree to hold harmless and release all parties related to derailleurhanger.com and its' operators from any and all actions.

In order to assure proper installation of a derailleur hanger we recommend that your bicycle be taken to an independent bicycle repair shop and have them install it.

NOTE: Many derailleur hanger-destroying accidents are caused by improper adjustment of the derailleur PRIOR TO THE ACCIDENT! Do not simply install a new derailleur hanger and forget to properly adjust the derailleur.

Thank you for your business. We look forward to your continued business. If you liked our products and services, please tell your friends about us.