Thank you for taking the time to read our policies. Our goal is to help you purchase the correct derailleur hanger the first time.
To make a purchase:
The best means to identify which hanger you should order is by comparing the hanger on your bike with photographs of hangers on our web site. Sometimes customers do not remember the year of manufacturer of their bike, or even which model they have. Also, some bicycle models used two different derailleur hangers within one year’s production. Therefore, we highly recommend you compare your hanger with the photographs of the hangers on our web site. We try to include as much information as to which hanger your bike may take, but we always suggest that you go by the picture. If you still need help determining which hanger you need, please email us a picture of your bent or broken hanger and your dropout. (see photo tips below)
At checkout please consider purchasing two derailleur hangers. We provide a discount for any purchase of two or more of the SAME hanger. We offer this discount because we strongly believe it is always best to have a spare derailleur hanger.
Upon placing your order online, we will send you an email confirming that the order has been shipped. Therefore, please be sure to enter a valid email during the ordering process.
All communication with us should be by email to info@derailleurhanger.com.
Privacy:
What information do we collect at derailleurhanger.com?
A) On derailleurhanger.com we collect information from you when… You place an order on derailleurhanger.com You create an account on derailleurhanger.com You fill out a form on derailleurhanger.com (for example, our Contact page)
B) When placing an order or creating an account on derailleurhanger.com, you may be asked to enter standard contact information (for example, name, e-mail address, mailing address, phone number, credit card information). You may also visit and use our site anonymously. Please note that, for security purposes, we do not store any credit card information (any credit card information is managed by our merchant account provider).
How might we use any information that you provide us on derailleurhanger.com?
A) Any information we collect from you may be used in the following ways: To personalize your experience on derailleurhanger.com (for example, by selecting a bike manufacturer and/or a bike model, we can help direct you to the correct hanger for your bike) To improve the general user experience on derailleurhanger.com To improve customer service (for example, information you provide helps us to respond to your requests for assistance, such as when placing an order or when you ask for assistance on our Contact page) To process orders made on derailleurhanger.com
B) Any information you provide to us on derailleurhanger.com, whether public or private, will not be sold, transferred, exchanged, or provided to any other organization other than for the purpose of delivering to you the purchased product or service you requested.
C) We might also use information you provide us to send periodic emails to you, but only with the option to opt-out of those emails at any time.
D) When you provide us an email address as part of your order, we may use that to send you updates regarding your order. We might also use that email address to send you information regarding our company or information regarding products or services provided by derailleurhanger.com.
E) Please note that in any email we send out, outside of emails regarding your order or a request you made to us via our Contact page, we will offer you the opportunity to unsubscribe from receiving future emails using standard unsubscribe options in each email.
How will we protect any information you provide us on derailleurhanger.com?
A) When you place an order on derailleurhanger.com, or submit to us a request using our Contact page, we use a variety of security measures to maintain the safety of your personal information. For example… All information supplied to us on derailleurhanger.com is transmitted via Secure Socket Layer (SSL) technology, and any payment information is encrypted using our payment gateway provider’s infrastructure. Our payment gateway provider is required to keep that information confidential. Again, we do not maintain any credit card information on our servers; all such information is stored only on our gateway provider’s servers.
What types of “cookies” do we use on derailleurhanger.com?
A) “Cookies” are small files that a web site or its service provider will transfer to your computer (desktop, laptop, tablet, smart phone, etc.) via the web browser on that device (if your settings on that device allow such). The use of cookies enables a web site such as derailleurhanger.com to recognize the browser on your computer, and to capture and remember certain information you provided.
B) On derailleurhanger.com we use cookies to aggregate data about traffic and user interactions on our web site so that we can improve the user experience on derailleurhanger.com for each customer.
Do we provide any customer information to outside parties?
A) Please note that we do not sell, trade, or otherwise transfer to any external party your personally identifiable information. We do provide select information that you provide to trusted third parties that assist us in fulfillment of your order (such as our payment gateway provider, PayPal), and any such parties agree to keep this information confidential.
B) We may release your information to specific law enforcement agencies as required by law.
What does your consent to our privacy policy imply?
A) By using our site, you have given us our consent that you approve of our privacy policy and the procedures outlined therein.
Where will changes to our privacy policy be published?
If we decide to change our privacy policy, we will update any such changes in the Privacy section on our Policy page (i.e., this page).
How can you contact us?
If you have any questions regarding our privacy policy, you can contact us by using our Contact page (https://derailleurhanger.com/contact/) or by sending an us email to info@derailleurhanger.com .
Shipping:
- All US orders are shipped using either FedEx or USPS, with different options for each provider available to customers. Please select the shipping option that best meets your needs.
- All international orders (for orders outside the US) are shipped using Federal Express expedited shipping (normally 3-5 business days shipping).
- FedEx shipping charges will vary depending on the ship-to location, and is automatically calculated and displayed upon checkout.
- The customer is responsible for any additional charges for international shipments (for example, Value-added Tax [VAT], customs charges, or other charges).
- Tracking of your shipment is offered for all shipping types referenced above.
Returns/Exchanges:
Exchanges or refunds are provided only under the following conditions:
- You must email us and let us know your situation.
- You must mail the item back to us at your expense.
- We must receive the item in unused, resalable, as-new condition (no scratches, thread wear, dirt or grease) — no exceptions. Unwrapped is fine. Damaged or soiled is not.
Send returns to:
derailleurhanger.com
150 Wells Street, #539
Erie, CO 80516
USA
As part of the exchange process, we might request more information from you, and perhaps digital photos as well, to help select the correct hanger.
We will send the correct hanger to you using USPS First Class mail. If the error was our fault (for example, we sent you the wrong derailleur hanger), we will send you the correct hanger using the same shipping method you chose originally at our expense.
If we determine that we don’t have the derailleur hanger you need, you will be refunded when we receive the returned hanger in like-new condition.
Refunds:
We have a 100% money back satisfaction guarantee policy. When we receive the returned hanger(s) in like-new condition (see the above section), we will refund the order in full for the price paid for the hanger(s). We do not refund shipping charges.
Not in Stock:
If we cannot fulfill the order, we will contact you via email and ask you if you would like to:
- Refund the sale immediately
- Keep your purchase information, and complete the purchase when we
receive the hanger (by a time that you specify) - Special order the part for you.
A special order is a request for us to acquire a derailleur hanger or part that we do not ordinarily stock. There are no refunds for special orders under any conditions.
Photo Tips:
If you would like us to provide our opinion about which is the correct derailleur hanger for you to purchase, email us some digital photos of your bent or broken derailleur hanger to info@derailleurhanger.com.
Here are some photo tips that will help us help you…
- Remove the rear wheel from the bike
- Photograph the rear dropout of the bike (where the derailleur hanger
is affixed) with or without the hanger still affixed to it - Photograph the hanger from both sides so we can see features of
the hanger - Remove the derailleur from the bent or broken derailleur hanger
so we can see the hanger in pretty much its original shape - If the derailleur hanger is broken, remove the top part from the
frame and the bottom part from the derailleur and place it on a flat
surface as if you were trying to reassemble it — and then photograph it.
The above will aid us in comparing the bent or broken hanger to the original.
Manufacturing:
We are very proud to offer high quality derailleur hangers that are CNC machined from aircraft-grade 6061-series aluminum, and anodized black.
Warranties:
derailleurhanger.com and its employees make no claim of suitability or durability for any products sold by us. By purchasing from derailleurhanger.com you agree to hold harmless and release all parties related to derailleurhanger.com and its operators from any and all actions.
In order to assure proper installation of a derailleur hanger, we recommend that your bicycle be taken to an independent bicycle repair shop and have them install it.
NOTE: Many derailleur hanger-destroying accidents are caused by improper adjustment of the derailleur PRIOR TO THE ACCIDENT! Do not simply install a new derailleur hanger and forget to properly adjust the derailleur.
Thank you for your business. We look forward to your continued business. If you liked our products and services, please tell your friends about us.